RETURNS

OPEN FORM  

Parmida strives to provide our customers with an excellent shopping experience. Our products are of high quality, and we want our customers to be satisfied with their purchase. If you are not satisfied with your product, you may request to return the merchandise for a refund within 30 days of the ship date.

A request for a return may be submitted online via this form or by contacting our Customer Support Department at 1-833-996-6337. If you would like to submit a warranty claim to receive replacements or a refund for a damaged or defective unit, please fill out this form.

Our returns policy lasts 30 days and the buyer is responsible for shipping back the products to our warehouse for refund. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please ship all returns to the following address: 

Parmida LED Technologies
ATTN: Returns Department
15123 Colorado Ave.
Paramount, CA 90723

 

All returns must be in the original packaging in as-new condition. Parmida reserves the right to impose a restocking fee on all returns including, but not limited to, unauthorized and/or unusual returns.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Depending on the condition of your returned product, a restocking fee may apply.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Exchanges (if applicable)

We only replace items if they are defective or damaged. We do not accept returns for an exchange.

In House Customer Support

+1 (833) 996-6337

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