FREQUENTLY ASKED
QUESTIONS

FREQUENTLY ASKED
QUESTIONS

Products & Quality
Common Product Issues
Orders & Shipping
Returns
Warranty
Net 60
Lumens Club Rewards Program

Products & Quality

The type of installation you should choose depends on the type of recessed cans you have. Spring installation downlights are hooked into the cans existing C-clips. Easy installation downlights are held into the can using friction (perfect for older cans without existing C-clips). You can view all installation instructions and specifications on the product page for each light!

If the product specifications of the light state that it is either Wet or Damp Location Rated, then yes! Our damp and wet location rating means that the fixture has been approved to be installed in places like in the shower or under your soffit on your porch.

For your reference, please download the Compatible Dimmer List directly from the product page. All listed dimmer models have been tested to function properly with our lights. We recommend choosing one of the listed dimmer models.

If the model number of your existing dimmer is not listed on our Compatible Dimmer List, this does not necessarily mean that it will not work with our lights, but it does means that this is a model that we have not tested. Therefore, we cannot guarantee it will work correctly. We do highly recommend using one of the listed compatible dimmer models to avoid any possible issues.

This is dependent on the capacity of your dimmer. Please follow your dimmer's instructions.

Our 4FT T8 Hybrid Tubes with Type A + B Installation are compatible to be installed with or without a ballast. We do recommend checking to see if your existing ballast is on our Compatible Ballast List prior to purchasing. If they are not, it means that ballast is not one that we have tested, and we cannot guarantee that it will work with our lights.

Download our Compatible Ballast List to review if your ballast is compatible.

We highly recommend bypassing the ballast during initial tube replacement, this will save you both time and money as ballasts inevitably fail over time and will require replacement. Ballasts also consume electrical power and by bypassing them you will save even more on your energy bill.

For your reference, please download our Compatible Ballast List to review if your ballast is compatible. If model number of your existing ballast is not listed on our Compatible Ballast List, this does not necessarily mean that it will not work with our T8 Tubes, but it does means that this is a model that we have not tested. Therefore, we cannot guarantee will work correctly.

We highly recommend bypassing the ballast during initial tube replacement, this will save you both time and money as ballasts inevitably fail over time and will require replacement. Ballasts also consume electrical power and by bypassing them you will save even more on your energy bill.

If you're looking to make sure your Parmida product is DLC listed, please follow this LINK which will direct you to the DLC Qualified Products List. There, you can search the Parmida model number and the information will pull up.

If you are looking to make sure your Parmida product is Energy Star Certified, please follow this LINK. There, search "Parmida" and you'll find a list of our products that are Energy Star Certified.

Common Product Issues

If your lights are flickering or have a strobing effect and you have them installed to a dimmer; this means that the dimmer installed is not LED compatible. Also, if you are using an older dimmer, the switch may have too high of a load which would cause these effects. Please double check our Compatible Ballast List to make sure your dimmer will work with our products. This can be retrieved from our product pages.

If the above is not applicable, please reach out to our Customer Support Team by calling +1 (833)-996-6337 and a team member will be more than happy to help you with troubleshooting your issue.

Unfortunately, LED's are integrated into the whole fixtures and you'll have to replace the full fixture, but don't worry – we have a 5-Year Unlimited Warranty that will protect you from any failures in the first 5 years of ordering your lights.

Please fill out our Warranty Claim Form and someone from our Customer Support Team will reach out to you within 1-2 business day.

This issue would point to ballast incompatibility with our tube! Please refer to the Compatible Ballast List for a list of ballast models that are compatible. If your ballast is not on our Compatible Ballast List, we would suggest removing your ballast entirely and direct wiring your fixture, this is also a sure-fire way of knowing whether it is a ballast issue or tube issue. Each ballast requires about 2 watts, so removing it will ultimately save you more money on your energy bill and prevent you from having to remove them at the end of the ballast’s life.

Orders & Shipping

If you have a special project and need to place a bulk order of 300+ units, please fill out our bulk pricing form and someone from our sales team will reach out to you within 1-2 business day.

We only offer bulk pricing for orders of 300+ units, if you are looking to purchase large quantities, please fill out our bulk pricing form and someone from our sales team will reach out to you within 1-2 business day.

Sales tax is collected in select states as required by law. You can see the exact sales tax on your order after entering your address information on the checkout page.

Prior to placing your online order, please create an online account and send in a copy of your tax exemption certificate to our Customer Support Team at info@parmida.com. Our Customer Support Team will reach out to you within 1-2 business day with further instructions.

We are sorry to hear that you have changed your mind. We will be more than happy to accommodate your request, if your order has not been shipped. Otherwise, you can reject the shipment at delivery or start a return for refund.

For help with this, please contact our Customer Support Team by calling +1 (833)-996-6337 or by emailing info@parmida.com with your order number.

We offer free shipping on all orders over $25 to USA. If you order is less than $25, there will be a shipping fee of $10 applied at checkout.

We currently only ship to Continental USA. Our team is working hard to expand to more states and countries in the future. To stay up to date on our progress, we recommend you subscribe to our newsletter, so you can be first to know when we expand!

We work hard to get your order to you as fast as possible, all orders currently ship next business day. If your order is placed before 12:00PM EST, we will ship same day. Please note our warehouse does not operate over the weekend, all orders placed on Saturday and Sunday will be fulfilled on Monday.

We currently do not offer express shipping on any shipments. All orders are currently shipped via FedEx Ground Shipping, we are working on adding additional options in the future, stay tuned.

We currently do not ship to Canada or Internationally. We are working hard on bringing Parmida LED to more countries in the future. To stay up to date on our progress, we’d suggest that you sign up for our newsletter, so you can be first to know when we expand!

We sincerely apologize but unfortunately, we currently are not able to ship to APO or PO Box.

We use FedEx Ground Shipping and the typical expected shipping timeframe is 2 to 8 business days depending on your shipping address. Please keep in mind delivery may take longer during or after holiday, or during times of unexpected weather conditions. We always do everything in our power to get your order to you as soon as possible!

We're so sorry to hear that your product arrived defective or damaged! We'd love to make this right for you! Our Customer Support Team will be able to provide a prompt resolution.

To report your issue, please reach out to our Customer Support Team by calling +1 (833)-996-6337 or by emailing info@parmida.com with your order number.

Once your order is fulfilled, you will receive an email confirmation with your shipment tracking number, which you can use this to follow the progress of your package.

If you're having trouble with tracking your order, please don't hesitate to reach out to Customer Support Team by calling +1 (833)-996-6337 or by emailing info@parmida.com with your order number.

We're so sorry to hear that you haven’t received your package yet! Please contact our Customer Support Team and they will be able to start an investigation and provide a prompt resolution.

To report your issue, please reach out to our Customer Support Team by calling +1 (833)-996-6337 or by emailing info@parmida.com with your order number.

Returns

Parmida strives to provide our customers with an excellent shopping experience. Our products are of high quality, and we want our customers to be satisfied with their purchase. If you are not satisfied with your product, you may request to return the merchandise for a full refund within 30 days of the ship date. Please note, you are responsible for shipping back the products to our warehouse for refund.

Returns Shipping Address:

Parmida LED Technologies
ATTN: Returns Department
15123 Colorado Ave.
Paramount, CA 90723

For additional information on our returns policy, please visit our Returns Policy Page.

Unfortunately, we currently do not offer exchanges. However, you can start a return request to send your items back for a full refund. In the meantime, while we process your refund, you can go ahead and purchase a different product on our website.

Please fill out our Return Request Form to start the returns process and our Customer Support Team will get back to you as soon as possible!

We are sorry to hear that you are not satisfied with your purchase! To start a return, please fill out our Return Request Form. A team member will reach out with further instructions and your return authorization number within 1-2 business days. Please be aware you are responsible for shipping back the products to our warehouse.

Our returns department typically takes 2-3 business days to process returns once the package has arrived back at our facility. Once we have accounted for your return package, we'll refund your original form of payment. Please allow up to 14 business days for the refund to settle back on your original form of payment.

We are happy to help check on your refund! Please reach out to our Customer Support Team by calling +1 (833)-996-6337 or by emailing info@parmida.com with your order number.

Warranty

At Parmida LED Technologies, we are committed to providing only the highest quality of products to our customers. We are confident in the quality of our products and we want you to be too, that's why we offer 5-Year Unlimited Warranty.

For more details on our warranty policy, please visit our Warranty Page.

If your Parmida product simply fails to work for any reason during the first five years of purchase, we got you covered! This warranty expressly excludes damage or defects caused by or arising from any damage from improper use, misuse, or neglect.

For more details on our warranty policy, please visit our Warranty Page.

To activate your 5-Year Unlimited Warranty, you must register your products within 14 days of your purchase. Register your products for a warranty today by filling out our Warranty Registration Form.

To get your claim started, please first check if your defect is covered by reviewing our Warranty Policy. Then fill out our Warranty Claim Form and someone from our Customer Support Team will reach out to you within 1-2 business day.

If you're having trouble with the process, please reach out to our Customer Support Team by calling +1 (833)-996-6337 and a team member will be more than happy to help walk you through it!

Please fill out our Warranty Claim Form with all the necessary information required and someone from our Customer Support Team will reach out to you within 1-2 business day. Please note, without warranty registration completed, additional information may be required prior to proceeding.

To register your products for warranty, please fill out our Warranty Registration Form.

If you're having trouble with the process, please reach out to our Customer Support Team by calling +1 (833)-996-6337 and a team member will be more than happy to help walk you through it!

Net 60

Net 60 Credit Terms will enable you to buy now and pay 60 days later, with 0% Interest! This will empower you to buy more while freeing up needed cash flow for 60 days.

For more information on our Net 60 Credit Terms program, please visit our Net 60 Page.

All business owners looking for better payment terms with Parmida LED Technologies. To check your eligibility, please complete a quick 1-minute application with Resolve, please CLICK HERE to start your application.

To apply for Net 60 Credit Terms with Parmida LED Technologies, you must complete a short application with Resolve to get approved. Please CLICK HERE to start your application, once your online application has been received, a decision will be made within 24 hours.

There are no hidden fees or interest for 60 days, so you can buy now without worry for 60 days.

For more information on our Net 60 Credit Term program, please visit our Net 60 Page.

Resolve uses proprietary technology to determine your eligibility without impacting to your credit score. To check your eligibility, please complete a quick 1-minute application with Resolve, please CLICK HERE to start your application.

If you are approved for Net 60 Credit Terms with Resolve, your 60-day terms can apply to all your purchases on Parmida.com. To apply your credit terms, simply select ‘NET 60 with Resolve’ at checkout as your payment method after you have filled in all your shipping information.

If you're having trouble with the process, please reach out to our Customer Support Team by calling +1 (833)-996-6337 and a team member will be more than happy to help walk you through it!

All Net 60 invoice payments are to be made payable to Resolve Corp. For detailed instructions on how to pay your outstanding invoice, please CLICK HERE.

Lumens Club Rewards Program

Yes, our loyalty program, Lumens Club, turns your lighting projects into real rewards! Join the club for free today to begin earning savings and rewards.

For more information on our loyalty program, please visit Lumens Club Page.

Lumens Club is a loyalty program that rewards you with lifetime discounts, gifts and exclusive members only events. Every time you make a purchase on Parmida.com, your spending accumulates, and you’ll get placed into a rewards tier based on your total spending with us. Each tier has a unique discount rate and rewards!

For more information on the rewards tier and gifts, please visit Lumens Club Page.

To sign up for Lumens Club, you need to create an online account, your account will help you track your purchases and help us place you into the correct rewards tier.

Sign up now by creating an Online Account.

After you have reached the first rewards tier, all your future purchases will be discounted at a fixed rate. Your discount rate will grow as your total spending continues to accumulate. Each rewards tier has a unique discount rate and you'll automatically upgrade to the next tier once you've reach the next spending benchmark.

For more information on the rewards tier and gifts, please visit Lumens Club Page.

To take advantage of your Lumens Club discount, you must sign into your online customer account on Parmida.com. Once, you are logged into your account, your member’s pricing will reflect across the site.

Unfortunately, you can only take advantage of one discount at a time.

We will always automatically bump you up to the sitewide promotion if the rate is better than your current Lumens Club discount.

For example, you are in the Lumens Club Apprentice Tier and getting lifetime 2% OFF every purchase. During a sitewide 10% OFF sale, you will be automatically bumped to 10% OFF during the duration of the promotion.