FAQs

If you have a special project and need to place a bulk order of 300+ units, please fill out our bulk pricing form and someone from our sales team will reach out to you within 24 hours.

To register your product for warranty, please click here. If you need any assistance with the process, please reach out to our Customer Support Department and we'll be more then happy to help walk you through it!

If you ever need to request a replacement, please read about Parmida's 5 Year Warranty here to see if you're covered! Once there, please register your Parmida product, and then simply fill out the warranty claim form! If you need any assistance with the process, please reach out to our Customer Support Department and we'll be more then happy to help walk you through it.

If you'd like to return an order, simply fill out our return request form here and someone from our Customer Support Team will get back to you as soon as possible!

If you're looking to make sure your Parmida product is DLC listed, please follow this link which will direct you to the DLC Qualified Products List. There, you can search the Parmida model number and the information will pull up.

If you are looking to make sure your Parmida product is Energy Star Certified, please follow thisk link. There, search "Parmida" and you'll find a list of our products that are Energy Star Certified.

Once your order is fulfilled, you will receive an email confirmation with your shipment tracking number, which you can use this to follow the progress of your package.

If the product specifications state that it is either Wet or Damp Location Rated, then yes! Our damp and wet location rating means that the fixture is approved to be installed in places like in the shower or under your soffit.

This is dependent on the capacity of your dimmer. Please follow your dimmer's instructions

Common Issues

If your lights are flickering or have a strobe light effect and you have them installed to a dimmer, this means that the dimmer installed is not LED compatible. Please double check our compatible dimmers list to make sure your dimmer will work with our products! Also, If you are using an older dimmer, the switch may have too high of a load which would cause these effects.

Unfortunately, LED's are integrated into the whole fixtures and you'll have to replace the full fixture, but don't worry – we have a 5 Year Unlimited Warranty that will protect you from any failures in the first 5 years of ordering your lights.

This issue would point to ballast incompatibility with our tube! Please refer to the ballast compatibility list for a list of ballast models that are compatible. If your ballast is not on our compatible ballast list, we would suggest removing your ballast entirely and direct wiring your fixture! Each ballast requires about 2 watts, so removing it will ultimately save you more money on your energy bill and prevent you from having to remove them at the end of the ballasts life!